Reservations
Our outsourced central reservations service is designed for independent and group operators that are seeking to improve their telephone conversion rates and to drive operational efficiencies.
We offer a robust, reliable and scalable outsourced reservations solution.
Whether you require a fully outsourced reservations team to handle calls and emails 7 days a week, or you need an overflow option for when your team is stretched, we have a solution to meet your needs and ensure that no booking enquiries are missed.
Our dedicated team of in-bound call handlers have a wealth of experience in looking after reservations for:
- Hotels (independent and group).
- Guesthouses.
- Bed and breakfasts.
- Serviced apartments.
- Self-catering units.
Accommodation Services add value, experience and expertise to a guests’ booking journey, from awareness through to enquiry, to booking and then arrival. Our team are not only experienced within the hospitality industry, but they also get to know your business, key messaging and culture to ensure they add value to your business and successfully manage an important part of the customer journey.
Key benefits of outsourcing your reservations to Accommodation Services include:
- Our team are highly skilled and experienced in handling reservations, bookings, amendments, cancellations, and OTA and payment handling.
- Our team are highly trained and knowledgeable about your business and product.
- You and/or your team can focus on other areas of the business, and on-site guests.
- We operate 7 days a week and can scale support up and down during busy or seasonal periods.
- We are experienced in using various booking systems, including Free to Book and HOP.
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We work closely with a trusted support network, enabling us to expand the support we provide, for example, marketing campaigns, procurement and commercial property investment, leasing and disposal.
Contact us to discuss how we can help you.
Overflow and Out of Hours Support
Our outsourced central reservations service is designed for independent and group operators that are seeking to improve their telephone conversion rate and to drive operational efficiencies.
We understand that it can be difficult to meet the demand of potential customers, who don’t always want to make a reservation Monday – Friday, 9am – 5pm. That is why we offer an overflow and out-of-hours reservations service.
This service can supplement your own internal inbound call facilities, or become active when your team has finished for the day, – giving you greater flexibility and opportunity.
Our highly trained team can ensure you don’t miss a call or email regarding a new or existing booking. Answering on your behalf, we can pick up when you’re not able to.
Our dedicated team of in-bound call handlers have a wealth of experience, looking after overflow/out-of-hours reservations for:
- Hotels (independent and group).
- Guesthouses.
- Bed and breakfasts.
- Serviced apartments.
- Self-catering units.
Contact us to discuss how we could help you.
Revenue Management
Our revenue management support service helps our clients maximise their income generation.
By optimising pricing strategies, our revenue specialists help businesses remain competitive throughout the year.
We actively track and evaluate the market and make recommendations on your individual rates. We also work with you to develop a competitive room structure based on your target audience, which is then applied to your website, OTA platforms and guest communications.
We understand that getting your pricing strategy right has a positive impact on your bookings, and thus compliments the core service portfolio of Accommodation Services.
Contact us to discuss how we can help you.
Strategic Marketing
Get in contact with Spark Communications to see how they can support you with your property requirements, in collaboration with Accommodation Services.
Procurement
Get in contact with Riederer Hospitality to see how they can support your procurement strategy in collaboration with Accommodation Services.
www.riedererhospitality.com
john@riedererhospitality.comhnerhospitality.com)
Commercial Property Services and Investments
Get in contact with Drysdale & Co to see how they can support you with your property requirements, in collaboration with Accommodation Services.
stuart@drysdaleandcompany.com
Contact us to see how we can create efficiencies for your business
Contact us today to learn more about how Accommodation Services can support your business, or to request a quote to get started. Let us help you capture every opportunity and deliver outstanding service on your behalf.